Shipping & Returns


Standard shipping

Rate will be calculated at checkout and will vary depending on location.  All orders received by 1pm will be dispatched the same day. Orders are sent by tracked delivery and take between 3-5 days to arrive.

Speedy Shipping

An additional $18 will be added to your standard shipping rate. All ordered received by 1pm will be dispatched the same day.  Orders are sent by UPS Ground and take between 2-6 days to arrive depending on your location.

Free Shipping

Free standard shipping is automatically applied at checkout on all orders over $40.00.


Please get in touch with with your order number if you would like to check the status of your order.

Returns & Cancellation Policy 

If you are not completely satisfied with your purchase Dr.PAWPAW is happy to accept returns within 28 days and will refund you if the product is unused and in the condition that it arrived in.
You are responsible for the postage costs associated with returning your item (s) and we strongly advise that you send your returned items using a tracked service to ensure they reach us safely.  Please email within 28 days of purchase with your order number and the correct return address will be provided to you. Please note refunds can take up to 10 days from the moment we receive your return. 
Order cancellation requests can be sent to Orders are processed daily and every effort will be made to accommodate your cancellation request before it leaves the warehouse. Please take additional care to ensure address details, names and basket contents are correct before making your order. If your order is already dispatched you can follow the returns request as above. 
If your order contains a faulty item, please email the team on with the issue, order number or place of purchase and images if possible. Each query will be dealt with individually. 
Dr.PAWPAW will respond to all queries as quickly as possible.